Returns

• You have the right to return your order within 30 days of receipt.
• To initiate a return, please contact our customer service team at info@amelierose-london.com within this period.
• The costs for returning products are the responsibility of the customer, unless the product is defective.
• In the case of a defective product, we will refund the shipping costs for its return.

Refunds

• After we receive and inspect the returned items, we aim to process the refund within 14 working days.
• The refunded amount will be issued back to the original payment method used for the purchase.

Return Conditions

• Items must be returned in their original packaging, including all accessories.
• Products should be unused and in the same condition as when they were received.
• Please ensure that returns are properly packaged to avoid damage during transit.

Responsibility

• Amélie & Rose is not responsible for delays or damage that occur during the transit of returned items.
• We recommend checking your package within 24 hours of receipt and contacting us immediately if there are any issues.

Contact

If you have any questions regarding our return policy, please don’t hesitate to reach out to us at info@amelierose-london.com. Our team is happy to assist you and will respond as quickly as possible.

Thank you for choosing Amélie & Rose! We appreciate your trust and are here to ensure your shopping experience is seamless.